TINKTURE PRIVACY COMMITTMENT

Tinkture Ltd is committed to protecting your privacy and security and ensuring you remain informed and in control of your information.

This statement explains when we use your personal information: how we use it, keep it secure and in what circumstances we may share it with other organisations.

WHO IS IT FOR?

It is for everyone who works with or interacts with Tinkture Ltd.

About us

Tinkture is an ethical, high quality, hand crafted and environmentally sustainable beverage brand.

Tinkture Ltd’s main office is located at Trelay, Penwartha Road, Perranporth, TR6 0DH. For the purposes of data protection law, Tinkture Ltd will be the controller and processor of personal information.

Personal information

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name, contact details, or national insurance number.

Why do we need your personal information?

We may need to use some information about you to:

Deliver products and support to you (your Tinkture orders and enquiries)
Manage the customer support we provide to you
Recruit train and manage the employment of our workers who deliver our customer support
Help follow up any feedback or concerns you have about us
Monitor the effectiveness of what we do and what we make.
Check the quality of what we do and what we make (internally and by external organisations)
Help with research and planning of new products and services.

Keeping you in control

We want to ensure you remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:

the right to confirmation as to whether or not we have your personal data and, if we do, to be able to obtain a copy of the personal information we hold (this is known as Subject Access Request);
the right to have your data erased (although this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified
the right to object to your data being used for marketing or profiling
where technically feasible; you have the right to personal data you have provided to us (which we process automatically on the basis of your consent or the performance of a contract) to be provided in a commonly used and machine-readable format and to reuse it for your own purposes. This is known as the ‘right to data portability’

Please keep in mind that there are exceptions to the rights above and though we will always try to respond to your satisfaction there may be situations where we are unable to do so.

If you would like further information on your rights or wish to exercise them, please write to our Data Protection Lead, Tinkture Ltd, Trelay, Penwartha Road, Perranporth TR6 0DH or email hello@wearetinkture.com

When do we collect information about you?

We collect information about you when you contact Tinkture to receive a product, customer support or when you are put in touch we us by another person or organisation.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. You are engaging with us in an agreement for the provision of those agreed services (known as a ‘contract’ for lawful processing).

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

What information do we collect about you?

The personal information we collect will include your name, address, contact details, and details relating to the specific product you have enquired about, purchased or customer support you have received.

Personal information can be anything that can be used to identify an individual, not limited to but including name, address, date of birth, marital status, contact information, financial records and intentions to acquire goods and services.

We do not hold any financial data or records. We use Stripe.com and Paypal as our payment gateway, please refer to their privacy policies here:

https://stripe.com/gb/privacy

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

For monitoring purposes, we may ask you for information about your business and the services you offer. This information will only be held with your explicit consent. It will not restrict your access to a service if you choose not to provide this detail.

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.

How will we use the information about you?

We collect information about you in order to:

carry out our obligations arising from any agreement entered into by you and us, for the provision of products, information and support to you in relation to the product or service you receive from us;
seek your views or comments on the products and services we provide;
notify you of changes to our products and services;
send you communications which you have requested;
inform our future product and service development.

We occasionally carry out analysis of data we hold about customers, to better understand the value of our work, who our customers are and identify patterns and trends. This helps inform how we work and make Tinkture a stronger and more effective organisation and provide better products and services.

How long will we hold your information?

We will hold your personal information on our systems for as long as we legally required to hold them for a specified time.

Where there is not a specified time period for retention in law or in official government guidelines, we follow best practice guidelines from the Information Commissioner’s Office and carefully consider an appropriate retention period for the personal information we hold.

We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as reporting and identifying trends to help inform our actions and improve what we do.

How do we store your information?

Tinkture Ltd operations are based in the UK and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the European Economic Area (EEA), but we’ll only allow them to do this if your data is adequately protected.

For example, our online shop is hosted on Squarespace. They provide us, via third parties, Strip and Paypal with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general Squarespace application.

Squarespace have self-certified to the EU-US and Swiss-US Privacy Shield , which allows them to lawfully transfer EU and Swiss personal data to the US, including to their US-based data centers. You can read more about Squarespace’s Privacy Shield certifications here.

We do not hold any financial data or records. We use Stripe.com and Paypal as our payment gateway, please refer to their privacy policies here:

https://stripe.com/gb/privacy

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

If you use our services while you are outside the EU, your information may not be governed by legislation to the same standard and we are not able to guarantee the security of your information.

How do we protect your information?

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means).

Storing paper documents securely in locked cupboards and destroying paper documents promptly when they are no longer needed.

Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

We carry out regular data audits to ensure the quality and security of the data we hold.

All electronic forms that request data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers that are hosted via Squarespace.

Please note; we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

In the unlikely event that there is a data breach we have a procedure in place to inform the Information Commissioner’s Office and anyone whose personal information was mishandled. We will investigate any breaches or near misses immediately to ensure it does not happen again.

When will we share information about you?

We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

If you request that we refer you to a third party organisation we will only undertake this with your permission.

We may share personal data with subcontractors or suppliers who provide us with services. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another business). We’ll only share information when necessary and we’ll make sure to notify you first.

Disclosure

Tinkture Ltd has a legal duty to disclose some information including:

Safeguarding concerns will be reported to Children’s Services / Adult Social Care;
Drug trafficking, money laundering, acts of terrorism or treason will be disclosed to the police
In addition, where colleagues believe an illegal act has taken place it will be reported to the appropriate authorities.
If a court orders that we provide the information
In order to prevent crime and fraud
If there are serious risks to the public, our staff or to other professionals

Tinkture will always inform you of any disclosure.

Marketing

Tinkture does not undertake unsolicited marketing and will not sell, rent or otherwise share your information to third parties for marketing purposes.

We do send out information about our products and updates relating to our customers such as legislation changes, product changes, offers, news, activities and requests for fact finding surveys or other targeted communication.

we may contact you with information about our partners, or third party products and services, but these communications will always come from Tinkture Ltd.

Should you no longer wish to receive this information at any point simply let us know and we will ensure you are removed from our mailing list:

Email: hello@wearetinkture.com

Post: Tinkture Ltd, Trelay, Penwartha Road, PErranporth, TR6 0DH

Phone: 07968 184480 (9am – 5pm, weekdays)

When you receive a communication, we may collect information about how you respond to or interact with that communication, and this may affect how we communicate with you in future.

Profiling

Tinkture does not analyse your personal information for profiling purposes.

Website

We use cookies on our website via Squarespace to measure how people are using our website. We use Google Analytics to collect this information, which allows us to see how many people visited our website, where they came from, how they are using the website and where it can be improved.

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive when they visit our website. They do not contain any personal information like your name or address, only data concerning your visit to our website.

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link.

For a list of cookies visit: https://support.squarespace.com/hc/en-us/articles/360001264507

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Links to other sites; our website contains hyperlinks to other websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when your leave our websites and to read the privacy notices of any other site that collects personally identifiable information as the information you provide them will not be covered by Tinkture Ltd’s Privacy Statement.

If any of our links are not working please let us know.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with Tinkture Ltd.

Questions?

Any questions you have in relation to this policy or how we use your personal data should be sent to;

hello@wearetinkture.com addressed to The Data Protection Lead, Tinkture Ltd, Trelay, Penwartha Road, Perranporth, TR6 0DH

We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

Complaints

You can complain to Tinkture Ltd directly by contacting our data protection lead using the details set out above.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK.

You can also contact them for independent advice about data protection, privacy and data sharing issues. You can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113

Alternatively, visit www.ico.org.uk or email casework@ico.org.uk

Changes to this Privacy Statement

We’ll amend this Privacy Statement from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted here.

Last Reviewed: May 2018

Privacy Statement

Tinkture Ltd is committed to protecting your privacy and security and ensuring you remain informed and in control of your information.

This statement explains when we use your personal information: how we use it, keep it secure and in what circumstances we may share it with other organisations.

WHO IS IT FOR?

It is for everyone who works with or interacts with Tinkture Ltd.

About us

Tinkture is an ethical, high quality, hand crafted and environmentally sustainable beverage brand.

Tinkture Ltd’s main office is located at Trelay, Penwartha Road, Perranporth, TR6 0DH. For the purposes of data protection law, Tinkture Ltd will be the controller and processor of personal information.

Personal information

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name, contact details, or national insurance number.

Why do we need your personal information?

We may need to use some information about you to:

Deliver products and support to you (your Tinkture orders and enquiries)

Manage the customer support we provide to you

Recruit train and manage the employment of our workers who deliver our customer support

Help follow up any feedback or concerns you have about us

Monitor the effectiveness of what we do and what we make.

Check the quality of what we do and what we make (internally and by external organisations)

Help with research and planning of new products and services.

Keeping you in control

We want to ensure you remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:

the right to confirmation as to whether or not we have your personal data and, if we do, to be able to obtain a copy of the personal information we hold (this is known as Subject Access Request);

the right to have your data erased (although this will not apply where it is necessary for us to continue to use the data for a lawful reason);

the right to have inaccurate data rectified

the right to object to your data being used for marketing or profiling

Please keep in mind that there are exceptions to the rights above and though we will always try to respond to your satisfaction there may be situations where we are unable to do so.

If you would like further information on your rights or wish to exercise them, please write to our Data Protection Lead, Tinkture Ltd, Trelay, Penwartha Road, Perranporth TR6 0DH or email hello@wearetinkture.com

When do we collect information about you?

We collect information about you when you contact Tinkture to receive a product, customer support or when you are put in touch we us by another person or organisation.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

What information do we collect about you?

The personal information we collect will include your name, address, contact details, and details relating to the specific product you have enquired about, purchased or customer support you have received.

Personal information can be anything that can be used to identify an individual, not limited to but including name, address, date of birth, marital status, contact information, financial records and intentions to acquire goods and services.

We do not hold any financial data or records. We use Stripe.com and Paypal as our payment gateway, please refer to their privacy policies here:

https://stripe.com/gb/privacy

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

For monitoring purposes, we may ask you for information about your business and the services you offer. This information will only be held with your explicit consent. It will not restrict your access to a service if you choose not to provide this detail.

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.

How will we use the information about you?

We collect information about you in order to:

carry out our obligations arising from any agreement entered into by you and us, for the provision of products, information and support to you in relation to the product or service you receive from us;

seek your views or comments on the products and services we provide;

notify you of changes to our products and services;

send you communications which you have requested;

inform our future product and service development.

How long will we hold your information?

We will hold your personal information on our systems for as long as we legally required to hold them for a specified time.

Where there is not a specified time period for retention in law or in official government guidelines, we follow best practice guidelines from the Information Commissioner’s Office and carefully consider an appropriate retention period for the personal information we hold.

We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as reporting and identifying trends to help inform our actions and improve what we do.

How do we store your information?

Tinkture Ltd operations are based in the UK and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the European Economic Area (EEA), but we’ll only allow them to do this if your data is adequately protected.

For example, our online shop is hosted on Squarespace. They provide us, via third parties, Strip and Paypal with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general Squarespace application.

Squarespace have self-certified to the EU-US and Swiss-US Privacy Shield, which allows them to lawfully transfer EU and Swiss personal data to the US, including to their US-based data centers. You can read more about Squarespace’s Privacy Shield certifications here.

We do not hold any financial data or records. We use Stripe.com and Paypal as our payment gateway, please refer to their privacy policies here:

https://stripe.com/gb/privacy

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

If you use our services while you are outside the EU, your information may not be governed by legislation to the same standard and we are not able to guarantee the security of your information.

How do we protect your information?

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means).

Storing paper documents securely in locked cupboards and destroying paper documents promptly when they are no longer needed.

Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

We carry out regular data audits to ensure the quality and security of the data we hold.

All electronic forms that request data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers that are hosted via Squarespace.

Please note; we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

In the unlikely event that there is a data breach we have a procedure in place to inform the Information Commissioner’s Office and anyone whose personal information was mishandled. We will investigate any breaches or near misses immediately to ensure it does not happen again.

When will we share information about you?

We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

If you request that we refer you to a third party organisation we will only undertake this with your permission.

We may share personal data with subcontractors or suppliers who provide us with services. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another business). We’ll only share information when necessary and we’ll make sure to notify you first.

Disclosure

Tinkture Ltd has a legal duty to disclose some information including:

Safeguarding concerns will be reported to Children’s Services / Adult Social Care;

Drug trafficking, money laundering, acts of terrorism or treason will be disclosed to the police

In addition, where colleagues believe an illegal act has taken place it will be reported to the appropriate authorities.

If a court orders that we provide the information

In order to prevent crime and fraud

If there are serious risks to the public, our staff or to other professionals

Tinkture will always inform you of any disclosure.

Squarespace have self-certified to the EU-US and Swiss-US Privacy Shield , which allows them to lawfully transfer EU and Swiss personal data to the US, including to their US-based data centers. You can read more about Squarespace’s Privacy Shield certifications here.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113